Returns & Refunds
Not satisfied with your purchase? We make returns easy. Learn about our hassle-free return policy and how to get your refund.
Return Policy
Unopened Products
Full refund for sealed products in original packaging
Opened Products
Return if defective or not as described
Custom Configured
Custom-built Macs and engraved products cannot be returned
How to Return
Initiate Return
Log into your account and select the order you wish to return, or contact our support team
Get Return Label
We will email you a prepaid return shipping label within 24 hours
Ship Your Item
Pack the item securely in original packaging and drop off at any courier location
Receive Refund
Refund processed within 5-7 business days after we receive and inspect your return
Return Eligibility
Eligible for Return
- Product is in original, undamaged packaging
- All accessories and documentation included
- Device has not been activated or used
- Return requested within the eligible period
- Proof of purchase (order confirmation or receipt)
Not Eligible for Return
- Products with physical damage caused by user
- Missing original packaging or accessories
- Products purchased more than 14 days ago
- Custom-configured or engraved products
- Products marked as final sale or clearance
- Software licenses that have been activated
Refund Information
Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
Refund Method: Refunds are issued to the original payment method. Mobile money refunds may take an additional 1-2 business days.
Partial Refunds: If the returned item shows signs of use or is missing components, a restocking fee of up to 15% may apply.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Prefer an Exchange?
Want a different model, color, or storage size? We can process an exchange instead of a refund.