Warranty & Protection
Every SwitchUp purchase is backed by comprehensive warranty coverage. Learn about your protection options and how to make a claim.
Protection Plans
Apple Limited Warranty
1 Year
Standard manufacturer warranty included with all new Apple products
- Hardware defects coverage
- Battery service (if capacity drops below 80%)
- Free repairs at Apple Authorized Service
- Software support via AppleCare
SwitchUp Extended Protection
2-3 Years
Our premium protection plan for complete peace of mind
- Everything in Apple Warranty
- Accidental damage coverage (2 incidents)
- Priority repair service
- Free screen replacement
- Battery replacement at any capacity
- Express replacement service
What's Covered
Covered
- • Manufacturing defects and hardware failures
- • Battery service when capacity drops significantly
- • Display issues (dead pixels, touch problems)
- • Speaker, microphone, and camera malfunctions
- • Charging port and button failures
- • Software issues caused by hardware defects
✕Not Covered (Standard Warranty)
- • Accidental damage (drops, spills, cracks)
- • Damage from unauthorized repairs
- • Cosmetic damage (scratches, dents)
- • Theft or loss
- • Damage from misuse or neglect
- • Normal wear and tear
* SwitchUp Extended Protection covers accidental damage
How to Make a Claim
1
Contact Support
Call us or submit a claim online with your order details and issue description
2
Get Diagnosis
Bring your device in for assessment or describe the issue for remote diagnosis
3
Repair or Replace
We will repair your device or provide a replacement depending on the issue severity
4
Get Back On Track
Pick up your repaired device or receive your replacement within 3-5 business days
Need to make a warranty claim?
Our support team is ready to help you get your device repaired or replaced.